How To Increase Email Newsletter Open Rates

29 August 2009 - By Ryan - Filled in Email Marketing

This guest post was written by Justin Premick from Aweber. You can read more about Aweber and their kick butt newsletter platform here: Aweber.

Think you know the best day and time to send your email newsletter?

Ever wonder if your fellow email marketers are all sending at the same time you do?

Convinced your open rate is too low (or amazingly high)?

Some recent statistics pulled from all AWeber users may help you answer these questions:

What Kind of Open Rates Are People Getting?

If you’re sending HTML emails, you probably use your open rate to help gauge your success.

Even though it’s not a perfect measure of whether people are actually opening and reading your emails, it’s useful as a relative measure:

If it goes up over a short period of time, more people are probably reading
If it falls over a short period of time, it’s almost certain fewer people are reading.

Plus, all other things being equal, it can give you some motivation (if your open rates are lower than other senders’) or satisfaction (if your rates are higher).

So, here goes…

Average Open Rate Over Month: 13.6%

When Is/Was The Best Day To Send?

You’ll often hear (at least, I often hear) that Tuesday is the optimal day to send, because on Monday people are catching up from the weekend, and that on Tuesday morning you’ll have their undivided attention before they jump into their work for the upcoming week.

Do the numbers back up that theory? Let’s see.

The breakdown of open rates by day of the week:

Monday
13.67%
Tuesday
13.21%
Wednesday
14.07%
Thursday
14.52%
Friday
13.25%
Saturday
12.09%
Sunday
13.26%

In a recent month, Tuesday was actually the second-worst day to send, at least if you’re measuring by open rates.

(While we’re breaking assumptions, I should point out this, too: the hour of the day that got the best open rate was not 8-9AM, or 9-10AM, but in fact 2-3PM Eastern Time — email newsletters sent during that hour last month enjoyed a 19.1% open rate.)

Does This Mean I Should Switch My Campaigns To Thursdays?

In a word: No.

Don’t break with your readers’ expectations just to try to follow the latest day of the week stats. You might actually reduce your open rate by doing so.

In both March and February, Thursday newsletters got the 3rd-worst opens vs. the rest of the week.

I hesitated a little to publish these stats, because I’m concerned that people might flock to sending their newsletters at the day or time that happened to get the best results lately.

Please, don’t drastically change your sending times/days just because you see that the average last month, or any month, happened to be higher on a different day or time.

Yes, you might eventually be able to shift your sending schedule, or split test some broadcasts, but if you up and move everything, you may throw off subscribers who are used to hearing from you at the usual time.

“It’s So Busy, Nobody Goes There Anymore”

To get at the other reason for not shifting your sending based on these stats, let’s paraphrase Yogi Berra (see above).

If everyone switches their sending schedule to send on say, Thursday, then recipients will start getting a ton of email that day, and start paying less attention to each individual email.

One possible reason for Thursday’s success in a recent month may be that it wasn’t as popular as say, Tuesday or Wednesday for sending email:

Percentage of Newsletters Sent by Day
Monday
16.0%
Tuesday
17.7%
Wednesday
16.9%
Thursday
16.6%
Friday
15.2%
Saturday
8.8%
Sunday
8.8%

Those higher-volume days mean more emails in readers’ inboxes, which might contribute to reduced open rates. Following that reasoning, some people may look at the low weekend volume (more email newsletters were sent on Tuesdays than on Saturdays and Sundays combined) and see an opportunity to get their audiences’ undivided attention.

My main point in showing these is to point out that our assumptions about what works are often quite wrong, and that you ultimately have to test for yourself to see what best suits your audience.

Some Inspiration… And Some Help

Are you getting better open rates than this?

If so, GREAT! Give yourself a pat on the back…

…but don’t get complacent. Open rates aren’t the be-all, end-all of email metrics. They don’t guarantee that people are reading your emails, only that they have images turned on and that they probably saw your email for at least a moment.

Plus, there’s always room for improvement, right?

Some ideas that can help you raise your open rates:

Ask people to add you to their address books. Some email programs will display images from senders who are in the recipient’s contact list.
If you are putting pictures in your emails, use the ALT text for those images to pique readers’ interest in what the picture is, so that they enable images. Or, just directly ask readers to turn on images!
Add a picture of yourself to your emails, near/next to your signature. People like seeing your smiling face, and if they see it in one of your emails, they may be more likely to turn on images to see it again later.

Read more about Aweber here: Aweber.

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13 Responses to “How To Increase Email Newsletter Open Rates”

  1. Broadband Ireland Says:

    VERY interesting article – some surprising figures too.

  2. Phil Morgan Says:

    This is awesome info. I'm sure people will continue to make claims about when you outta send it, but clearly the data doesn't support it. I think a killer headline is more crucial to getting emails opened than time of delivery.

    Phil

  3. Local marketing Says:

    Interesting stats, I was thinking of sending my newsletter by email, but after reading those numbers I think I'll stick to paper.

  4. bad credit mortgage Says:

    That is really good to know about sending on Tuesdays. I've heard over and over people claim that Tuesdays and Thursdays are the best days to send to their e-mail list.

    It's nice to see that someone has some sort of empirical evidence.

  5. Metal Briefcase Says:

    Thank you for this post. It will be extremely valuable when I get off my ass and start a newsletter or two. If I had to figure out all this stuff on my own, I would waste a lot of time.

  6. Prostate Cancer Says:

    Timing is (a good portion of) everything. While timing is only one factor influencing your open rate, it definitely makes a difference. Think about it. Publishing in the middle of the night means your message will appear in a very full inbox in the morning along with many more messages, mostly spam. Publish too late in the day, and the reader might be anxious to clear his desk and his inbox in order to leave. Most consumers like to get email offers on weekends, and some professionals like to read their email at home in the evenings when its quiet. Bottom line: Experiment, use common sense, and ask your readers what time is best for them.

  7. Houston Night Clubs Says:

    Glad to hear that 13% is considered good. We have 6200 on our maillist and the best we have ever had was 780 open. which is pretty close to the ratios you were getting. Typically we get about 10% confirmed open. The real question isn't people opening them, but how many of them are ending up in user's spam folder

  8. domain registration Says:

    Very cool tips for many email marketing, very easy to apply it into my business.
    Thank for share.

  9. dentist Says:

    I have recently started email marketing and this post is mile stone for my business.

  10. Iban Says:

    nice tips

  11. Craig White Says:

    Nice tips….thanks for the post

  12. robot electromenager Says:

    Worthless for the large judge, but I’m truly overfond the new Zune, and desire this, as good as the fantabulous reviews several new group hump typed, present helpfulness you decide if it’s the compensate quality for you.

  13. Chandrashekhar Joshi Says:

    In our experience, Personalized Emails on any weekday also gets better open rate than generic emails.

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