Comments on: My Experiences With Toktumi http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/ Marketing and Development Tue, 27 Sep 2011 16:07:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Justin http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-24914 Justin Thu, 03 Mar 2011 08:07:00 +0000 http://www.blueverse.com/?p=2577#comment-24914 i was hoping to try toktumi fax, but it didnt let me. i need to pay for the full service !4.95 and after 9.95 to try fax.. i am going with another company i was hoping to try toktumi fax, but it didnt let me. i need to pay for the full service !4.95 and after 9.95 to try fax..
i am going with another company

]]> By: Ron http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-23491 Ron Sat, 15 Jan 2011 02:11:27 +0000 http://www.blueverse.com/?p=2577#comment-23491 Buyer Beware. It is a toy only, nothing more. For months most of our phone lines we have from them are missing incoming calls. The part that makes it even worse is they are being directed to wrong numbers, out of service numbers and even other companies. They are a phone company without a phone number. There is no way to contact them, no live chat and their email support ticket system goes unanswered for days. The loss of calls to our business has cost us thousands off dollars and switching to toktumi / line 2 is the worst thing we ever did. Buyer Beware. It is a toy only, nothing more. For months most of our phone lines we have from them are missing incoming calls. The part that makes it even worse is they are being directed to wrong numbers, out of service numbers and even other companies.

They are a phone company without a phone number. There is no way to contact them, no live chat and their email support ticket system goes unanswered for days.

The loss of calls to our business has cost us thousands off dollars and switching to toktumi / line 2 is the worst thing we ever did.

]]> By: Rebecca http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-23199 Rebecca Wed, 05 Jan 2011 02:19:17 +0000 http://www.blueverse.com/?p=2577#comment-23199 I have seen many great things about you as the CEO of Toktumi and I think it's wonderful that you are experiencing "growing pains". Though I adore your software and website capabilities, I must say that I have had a horrible horrible HORRIBLE time with your customer service in regards to porting our phone lines, and to make it worse I can't contact CS except through email. No more posts allowed on your facebook wall, no more LiveChat available, and now I can't even get into the support section of the website for some reason. All I'm trying to do is port our office line and fax line, and it seems like I'm asking for an impossible task. I also had the experience of dealing with a couple of your support staff members on the phone, and not only were they rude, but they were obviously working in a public place and I couldn't hear them (nor could I understand them very well as it was obvious that they were not proficient in English). These issues have got to be resolved if you want to continue to gain customers and keep a good reputation. Best of luck to you! I have seen many great things about you as the CEO of Toktumi and I think it's wonderful that you are experiencing "growing pains". Though I adore your software and website capabilities, I must say that I have had a horrible horrible HORRIBLE time with your customer service in regards to porting our phone lines, and to make it worse I can't contact CS except through email. No more posts allowed on your facebook wall, no more LiveChat available, and now I can't even get into the support section of the website for some reason. All I'm trying to do is port our office line and fax line, and it seems like I'm asking for an impossible task. I also had the experience of dealing with a couple of your support staff members on the phone, and not only were they rude, but they were obviously working in a public place and I couldn't hear them (nor could I understand them very well as it was obvious that they were not proficient in English). These issues have got to be resolved if you want to continue to gain customers and keep a good reputation. Best of luck to you!

]]> By: Ashley http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-22721 Ashley Wed, 08 Dec 2010 18:31:36 +0000 http://www.blueverse.com/?p=2577#comment-22721 Thanks for trying to get it back to normal unfortunately all of those calls I am missing when Toktumi is deciding to not work are causing me problems and costing me money. Some calls forward some call don't, most calls don't even go through, it's not a reliable service. I don't have time to waste for you to fix it. Thanks. Thanks for trying to get it back to normal unfortunately all of those calls I am missing when Toktumi is deciding to not work are causing me problems and costing me money. Some calls forward some call don't, most calls don't even go through, it's not a reliable service.

I don't have time to waste for you to fix it. Thanks.

]]> By: Petro http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-21777 Petro Tue, 26 Oct 2010 08:40:58 +0000 http://www.blueverse.com/?p=2577#comment-21777 Please give the number on which to call Toktumi - I cannot log into the <a href="http://www.toktumi.com" rel="nofollow">www.toktumi.com</a> website, I cannot find any email address to mail to - only the noreply@toktumi.com Please give the number on which to call Toktumi – I cannot log into the http://www.toktumi.com website, I cannot find any email address to mail to – only the noreply@toktumi.com

]]> By: Disgruntled http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-21353 Disgruntled Fri, 15 Oct 2010 01:36:48 +0000 http://www.blueverse.com/?p=2577#comment-21353 I have Toktumi on my Iphone and have used their service for a month ...free. I received an e-mail saying a plan was available with fewer services for $9.95 per month, but can not reach anyone in the company to check on that rate or to sign up for it. The live chat is a joke! Every time I try it, I get a message that wait time is 1-2 minutes. I waited over an hour....no answer. I have tried this method (the only one they provide) many times with no answer. How can you do business with a company that you have no means of comunication??? My offer expires tomorrow and I can do nothing to stop it. I have Toktumi on my Iphone and have used their service for a month …free. I received an e-mail saying a plan was available with fewer services for $9.95 per month, but can not reach anyone in the company to check on that rate or to sign up for it. The live chat is a joke! Every time I try it, I get a message that wait time is 1-2 minutes. I waited over an hour….no answer. I have tried this method (the only one they provide) many times with no answer. How can you do business with a company that you have no means of comunication??? My offer expires tomorrow and I can do nothing to stop it.

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]]> By: WOW http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-19632 WOW Fri, 09 Jul 2010 18:44:34 +0000 http://www.blueverse.com/?p=2577#comment-19632 Wow, I also thought that Toktumi was a great application, at first. I signed up and I had a small problem. I contacted customer service via email and got a response saying that I would receive help with my problem, it also said that I would get a response back because they were really busy, I understand this but when you have sent several emails about the same problem and you get the same responses you really give up and say that a company that has no regard for my problems may not be the right fit for me. Wow, I also thought that Toktumi was a great application, at first. I signed up and I had a small problem. I contacted customer service via email and got a response saying that I would receive help with my problem, it also said that I would get a response back because they were really busy, I understand this but when you have sent several emails about the same problem and you get the same responses you really give up and say that a company that has no regard for my problems may not be the right fit for me.

]]> By: fendi handbags http://www.blueverse.com/2009/10/02/my-experiences-with-toktumi/comment-page-1/#comment-19521 fendi handbags Mon, 05 Jul 2010 03:45:09 +0000 http://www.blueverse.com/?p=2577#comment-19521 That sucks but may be they were just too busy and stressed. Just because Shoemoney recommends them, I might give it a go.. but yeah, try them for a few days before you use it, check their customer service etc. and if you think they're good enough, go ahead. This applies to most of the services, I never hurry things up. That sucks but may be they were just too busy and stressed. Just because Shoemoney recommends them, I might give it a go.. but yeah, try them for a few days before you use it, check their customer service etc. and if you think they're good enough, go ahead. This applies to most of the services, I never hurry things up.

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